Policies

Our On-Time Policy

At Refined Movement, we are committed to providing a safe, high-quality experience for every client. To maintain the integrity of each class, we have a strict on-time policy.

First-Time Clients:

• Please arrive 15 minutes before your scheduled class.

• This extra time allows your instructor to provide a personalized orientation to the Mega Pro, review safety guidelines, and answer any questions before class begins.

• If you do not arrive at least 15 minutes before class, you may be asked to reschedule your first visit.

Returning Clients:

• We recommend arriving 5–10 minutes before class to check in and get settled.

• Returning clients arriving more than 5 minutes after the scheduled class start time will not be admitted.

This policy is in place to:

• Ensure the safety of all clients by allowing instructors to provide a complete warm-up and essential movement cues.

• Allow instructors to remain focused on the safety, flow, and quality of the class without interruptions.

• Respect the experience of every client by maintaining a seamless and distraction-free environment.

Thank you for understanding the importance of this policy!

Our classes are intentionally limited to preserve a highly personalized experience.

• All classes require a 8-hour cancellation notice

• Late cancellations will incur a $25 fee

• No-shows will incur a $25 fee or loss of class credit

This ensures fairness for clients on our waitlist and protects the integrity of each class.

We encourage consistency — it’s where transformation happens! 

All packages are time-based and begin on the date of purchase:

• Single Class: 14 days

• 5 Classes: 1 month

• 10 Classes: 2 months

• 20 Classes: 3 months

Expired classes are not eligible for extension.

Grip socks are mandatory for every class, this standard supports both safety and hygiene.

Forgot yours? No problem, we have grip socks available for purchase in our studio! 

When classes are full, the waitlist is your best opportunity to get in!

• You will be automatically added when a spot becomes available

• If added within 8 hours, you are still subject to the cancellation policy

Refined Movement is designed as a space to disconnect and elevate.

• Phones must be silenced and stored away

• Keep conversation minimal in the studio

• Wipe down your machine after class

• Move with awareness and respect for those around you

Your safety is our highest priority.

• Consult your physician prior to attending if pregnant or injured

• Inform your instructor before class

We offer flexibility when needed.

• Minimum freeze: 14 days

• Maximum: 60 days per calendar year

• Requests must be submitted in advance

Memberships require a 30-day written email notice prior to your next billing cycle.

All commitments must be fulfilled before cancellation is processed.

No refunds will be issued for unused classes.

All clients must have a signed waiver on file prior to participating.

By attending, you acknowledge and accept:

• All studio policies

• The inherent risks of Lagree training

• Responsibility for your participation